Privacy

The Crowls are on the national DO NOT CALL LIST - and hate junk mail and spam.  For that reason alone, your information will never be abused, sold or shared. 

E-Mail Information!!! - Please Read This!!!

We recently had a problem when a client ordered a custom carving and thought it was a stock item - expecting shipment within two days.  Tom responded to multiple e-mails, however the customer's spam blocker was apparently trashing the responses.  As a result, each client e-mail became more and more desperate.

If you do not receive an order confirmation and shipment estimate from sales@crafty-owl.com or craftyowl123@aol.com within 48 hours of placing your order - PLEASE check your spam folder.  If you continue to get no response - please include a phone number with your e-mail and we will call you.

Ordering on-line can be nerve racking when you do not get acknowledgement from a real person.  We value your business and want you to know that!

Order Information

Since all items are one of a kind, Crafty Owl attempts to keep the website as up to date as possible.  In the event a one of a kind item is listed and two people order that item before the sold tag goes in place - the second person would be offered the choice of a refund or a similar item custom crafted. 

PLEASE read the description and surrounding information.  Some carvings are in stock and you are buying the actual piece shown.  Some carvings show sample pictures but are considered a custom carving.   Please do not order a custom carving and become upset that your order will take more than two days to ship!

Payment:

Crafty Owl accepts PayPal on line.  PayPal has been extremely reliable and safe.  For more information you may visit: https://www.paypal.com

Never E-Mail Credit Card Information!!!

Crafty Owl no longer accepts American Express, MasterCard, Visa and Discover Card by phone.  PayPal is the only method we will use to accept credit cards.  You do not need an account to make a purchase. If you have any questions or concerns, please e-mail or call 410-876-6771.

Custom Orders:

At this time we are unable to accept any custom orders due to health issues.  Sorry.

Shipment:

Shipment of "stock" items is usually within 48 hours of receipt of payment.  Exceptions naturally are weekends,  holidays, and when the Crafty Owl website is closed.  You can find out the status of the website on most ordering pages and the home page by viewing the crawling text:

Refunds And Returns:

For custom orders, Crafty Owl can not provide a refund due to the nature of the item.  When you receive a design proof, please check it for accuracy in spelling, font style and look.  If you approve the design proof the creation is yours.  If the product arrives damaged, naturally Crafty Owl will replace the item if the delivery is insured. 

On stock items, Crafty Owl is pretty specific in with descriptions.  If something turns out not to be what you expect, you may return the item.  Please e-mail Tom within three days of receipt if a return must be made.  Once the item has arrived safely back at Crafty Owl you will be credited the amount of the item, minus any shipping charges.  Please note if the item was used that we will not provide a refund.